- Patients’ medical conditions will be managed according to the highest standards.
- Patients’ will be treated with courtesy and consideration by all of our staff.
- Patients will receive appropriate information about their condition and treatment.
- The Practice will endeavour to educate patients on health care matters whenever possible.
- Patients with problems which are considered urgent on medical grounds will be seen the same day.
- Patients will be provided with information regarding services available within the Practice via the Practice leaflet and notice board.
- If we give you professional help and advice – please act on it.
- Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
- Appointments are for one person only. Additional appointments should be made for more than one person.
- Requests for non urgent help and advice should be made during surgery hours only.
- Patients’ should realise that home visits are made at the doctor’s discretion.
- Requests for treatment/visits at night or weekend should only be made for true emergencies.
- We ask the patients to treat the doctors and staff with courtesy and respect.
- Many problems can be solved by advice alone. Do not always expect a prescription.